App support

Radon Report Studio Support

Get help importing monitor data, organizing field work, completing a report, managing a company workspace, or retrieving an older test.

Importing measurement data

• Begin with the original, unedited CSV file produced by the continuous radon monitor.
• Compatible detailed CRM exports fill any available serial, calibration, measurement-date, average, environmental, and time-series reading information automatically, regardless of the monitor's recording interval.
• Import multiple CRM files into one report when a property has more than one tested location. Enter a separate room, floor, or area for each monitor test.
• If a detailed format is not recognized, use the flexible CSV import and include columns for location, device ID, start, end, and result. A downloadable template is available in the Monitor data step.
• Add each device to the monitor registry so a serial-number match can fill missing model and calibration information.

Company accounts and employees

• The first verified user creates the company workspace and becomes its sole initial Owner. Team & subscription is unavailable until that owner workspace exists.
• Enter each employee's exact email address and assign an Administrator, Tester, or Reviewer role. The original business account remains the sole owner; Owner is not an assignable team role.
• Select Send invitation to email the secure invitation directly. The employee must select Open Radon Studio in that email, use the exact invited address, create a password, and enter the included one-time verification code. A matching email without the secure invitation link does not grant access.
• Only the owner can change company identity, team access, billing, or permanently delete archived reports. Administrators manage daily report and monitor operations; testers prepare reports and track monitors; reviewers can review, sign, and issue finished reports.
• Employees can leave a company workspace from My Account. Workspace deletion is not offered inside the app; an Owner can contact support if the company needs account-level deletion assistance.
• An email can belong to one company workspace at a time. If a beta test account created an accidental workspace, employees can leave it from My Account and Owners can contact support before accepting a new company invitation.

Free reports and subscriptions

• Each new company workspace includes 10 completed report exports. Drafts, example reports, and repeat exports of the same report do not use another free report.
• After the free allowance is used, the company owner manages the monthly subscription for the whole team. Employees do not have access to billing controls.

Finding an older report

• Signed-in reports are copied to the Company report archive automatically while the local device copy is retained.
• When you sign in on another device, the 25 most recently updated company reports are restored to Recent reports automatically. A newer offline edit is never replaced by an older cloud copy.
• Search by address, customer, report number, property, or monitor serial. Filter by test year or report status.
• Keep periodic downloadable backups as an additional retention copy, especially before clearing a browser or removing the mobile app.

Addresses

• Street, city, state, and ZIP are stored separately to improve report consistency and long-term search.
• Signed-in users may receive address suggestions when that optional integration is enabled. Manual entry always works.
• In the iPhone and Android apps, tap Use Current Location to fill a nearby street address, then confirm it before saving the placement.

Tracking monitors in the field

• Register monitors in Company Profile, then record the property, placement, deployment time, planned duration, and assigned tester in Monitor Tracker.
• The tracker shows testing, due-soon, and ready-for-pickup states and prevents one registered monitor from being assigned to two active locations.
• In a signed-in company workspace, placement and pickup status sync across employees so office and field staff see the same tracker.
• The iPhone and Android apps can schedule a pickup reminder that appears even when the app is closed. Pickup timers remain a scheduling aid and do not replace review of the applicable measurement protocol.

Finishing a customer report

• Confirm every location, address, tester credential, condition, monitor record, calibration entry, date, and interpretation.
• Review Quality checks for short included duration, reading gaps, calibration conflicts, missing fields, and reviewer signature.
• Preview every page, confirm your signed-in identity, add your signature, and then export the final PDF.
• Use Create follow-up when corrective work is completed to start a prefilled post-mitigation report for the same property.

Before contacting support

• Confirm the report preview is open and all Quality checks have been reviewed before exporting.
• If sync needs attention, keep the browser open, confirm you are signed in, and download a backup before clearing any data.
• On mobile, use the operating system Share sheet to save or send the PDF to an approved destination.

Contact support

Visit arizonaradon.com and use the published contact information for Arizona Radon LLC.

Radon Report Studio assists qualified users with report preparation. It does not replace professional judgment, required certification, applicable standards, or jurisdiction-specific requirements.

Read the privacy policy for information about local storage, company workspaces, address suggestions, exports, retention, and deletion.